Privacy Policy

At Werribee Pokies, we are committed to protecting your personal data and ensuring that you have a secure experience on our platform. This Privacy Policy explains how we collect, use, store, and share information about you when you interact with us online.

What Personal Information May be Collected

When you create an account or register for our services, we may ask for certain personal information, including:

• Your name
• Date of birth
• Address
• Email address
• Phone number

We also collect device and browser information to ensure that your experience is smooth and secure. This includes the type of device you are using, its operating system, and the version of our platform that you have installed.

Account Registration Information

When creating an account or registering for our services, we ask for some basic personal details. This allows us to provide a more personalized service, offer customized content, and tailor marketing communications to your interests. You can choose not to provide this information at any time by contacting our support team.

Device and Browser Information

We collect device and browser data when you interact with our platform. This helps us understand how users navigate the site, what features are most used, and how we can improve their overall experience. We use this information in aggregate form only to ensure that all players have a consistent and enjoyable online gaming environment.

Usage Analytics and Behavioural Data

To provide an optimal user experience on our platform, we collect certain data about your usage patterns. This includes:

• Game play history
• Log-in frequency and locations accessed
• Withdrawal amounts and times

We use this information to ensure that all players have a fair and secure gaming experience.

Cookies and Tracking Technologies

Werribee Pokies uses cookies and similar tracking technologies (such as pixels, beacons or tags) in the following ways:

• To remember your preferences such as language, timezone and display settings
• For security reasons e.g. to ensure that login sessions time out correctly after a certain period of inactivity

Communication Preferences

We send our players regular updates about promotions, new games, special events and exclusive offers via email or SMS/ text message. You can change your communication preferences at any time by logging into your account and adjusting the settings.

Data Storage and Retention

We keep personal data for as long as we need it to maintain an active player account on our platform and comply with regulatory requirements. Once a player's account is closed, all identifying information (except name of the operator and IP address) may be kept for further legitimate purposes related to gaming licensing.

Security and Account Protection

To keep your data safe, we have put in place multiple measures such as two-factor authentication, encryption and secure access controls which protect against unauthorised access or breach by third parties. We also monitor accounts to prevent suspicious activity from within or outside of the player's system.

Account Access and Password Protection

For added protection you can use a more complex password (longer than 8 characters). Make sure not to share this with anyone else. Remember that no one is ever forced to provide their login details.

User Rights Regarding Personal Data

As a player, you have the following rights regarding your personal data:

• Right of Access: You have the right to request information about how we process and store your data.
• Right of Rectification or Erasure: If there are errors or inaccuracies in the account registration form please write so that these changes may be made. If a player does not wish to delete their entire user profile, they will need to inform us via e-mail (contact details at end), providing proof of identity.
• Right to Restrict Processing and Transferring Data: You can always ask for any action you want taken with regards your personal data such as transferring them elsewhere.

Third-Party Services or Integrations

We may use third-party services, like game providers for our games library, analytics tools (such as Google Analytics) or other service partners who assist us in providing the best gaming experience to users. Please refer below at Third-Party Data Sharing Section which lists examples of these parties.

Responsible Handling of User Information

Werribee Pokies adheres strictly to local and international laws concerning protection and confidentiality. All staff undergo regular training regarding responsible handling, data storage, maintenance as well security protocols in line with requirements stated above.

Age Restrictions and Minor Protection

We only accept players aged at least 18 years old (21 for US citizens) who meet the necessary qualifications set forth by applicable jurisdictional laws related to minimum player age requirements. Minors must not play any gambling games on our site except where allowed legally, if that is possible then it needs parental consent before opening an account.

Compliance with Applicable Privacy Regulations

Our organization complies fully with local and international privacy regulations as outlined below which include but are not limited to:

• Curaçao's gaming regulatory bodies
• Data protection law (GDPR) from European Union

To achieve this we continuously monitor updates and adhere them accordingly without delay whenever relevant changes become necessary in light ongoing legal requirements.

Platform Monitoring for Security and Fraud Prevention

We use multiple security measures such as technical monitoring tools that scan all website traffic and database entries against patterns of suspicious activity common during malicious hacking attacks or fraudulent transactions which are carried out on the system regularly throughout its operational hours without delay.

Please also refer below at Cookies Section because some types of cookies might have been put in place by third parties.